Privacy Policy

Casper Plumbing & Heating, LLC (“Casper Plumbing & Heating,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, communicating with our team, or participating in our text messaging program.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices available to you.

Business Information

Casper Plumbing & Heating, LLC
Quincy, MA 02169
Phone: (617) 823-8539
Email: casperphdc@gmail.com
Website: https://www.casperphdc.com

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a website form, request an estimate, schedule an appointment, authorize a service, make a payment, or communicate with our team.

The information we collect may include:

Your name
Mailing or service address
Phone number
Email address
Appointment and scheduling information
Plumbing or heating service history
Property or project information
Payment and transaction information
Communications you send to our team
Text message consent and communication preferences

We may also automatically collect limited technical information when you use our website, including your IP address, browser type, device type, pages visited, referring website, time spent on the website, and general website activity.

How We Use Your Information

Casper Plumbing & Heating may use your information to:

Respond to questions and service requests
Schedule, confirm, update, or reschedule appointments
Provide plumbing, heating, installation, repair, and related services
Send estimates, invoices, receipts, and payment information
Provide customer support
Communicate service arrival times or technician updates
Maintain customer and service records
Improve our website, customer service, and business operations
Send promotional messages when you have provided appropriate consent
Comply with legal, regulatory, insurance, and safety obligations
Prevent fraud, misuse, or unauthorized activity

We only use your information for legitimate business purposes and as otherwise permitted by law.

Text Message Communications

When you provide your mobile phone number and expressly consent to receive text messages, Casper Plumbing & Heating may send you SMS or MMS messages related to your request or customer relationship.

Messages may include:

Appointment confirmations
Appointment reminders
Scheduling updates
Technician arrival notifications
Service and project updates
Estimates, invoices, and payment reminders
Customer support messages
Follow-up requests
Review requests
Occasional promotions or special offers

Message frequency may vary depending on your requests and account activity. Promotional messaging will generally not exceed approximately two to four messages per month unless additional communication is needed regarding an active appointment, service request, or customer support matter.

Message and data rates may apply according to your mobile carrier and service plan. Consent to receive text messages is not a condition of purchasing goods or services from Casper Plumbing & Heating.

Opting Out of Text Messages

You may opt out of text messages at any time by replying STOP to any message you receive from us.

After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed. You will no longer receive text messages unless you provide consent again.

For assistance, reply HELP, call Casper Plumbing & Heating at (617) 823-8539, or email casperphdc@gmail.com.

Mobile carriers are not responsible for delayed or undelivered messages.

Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the website, improve website functionality, measure marketing performance, and provide a better user experience.

Cookies are small files stored on your device. You may adjust your browser settings to refuse or delete cookies. Disabling cookies may affect the availability or performance of certain website features.

Our website may also use third-party services, such as website hosting platforms, analytics providers, advertising tools, maps, payment processors, or spam-prevention services. These providers may collect information according to their own privacy policies.

How We Share Information

Casper Plumbing & Heating does not sell or rent your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business or provide requested services. These parties may include:

Website hosting and maintenance providers
Customer relationship management and scheduling platforms
Text messaging, email, and communication providers
Payment processors
Accounting and business administration providers
Marketing and analytics providers
Contractors or service partners involved in completing an authorized project
Insurance providers, legal advisors, or government authorities when required

These providers are authorized to use personal information only as necessary to perform services on our behalf or comply with applicable laws.

Mobile information, text messaging opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. This information may be shared with communication providers solely as necessary to deliver messages on behalf of Casper Plumbing & Heating.

We may also disclose information when required by law, court order, legal process, government request, or when reasonably necessary to protect our customers, employees, business, property, or legal rights.

Data Storage and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include secure business systems, password protections, restricted access, reputable third-party service providers, and other commercially reasonable data protection practices.

No internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of personal information.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, resolve disputes, process payments, comply with legal or tax requirements, and enforce our agreements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

Your Privacy Rights

You may contact us to:

Review the personal information we maintain about you
Correct or update inaccurate information
Change your communication preferences
Withdraw text message or marketing consent
Request deletion of your information, subject to legal and business recordkeeping requirements
Ask questions about how your information is collected or used

To submit a privacy request, email casperphdc@gmail.com or call (617) 823-8539. We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to websites or services operated by third parties. Casper Plumbing & Heating does not control and is not responsible for the privacy, security, content, or data practices of those third parties.

We encourage visitors to review the privacy policy of any third-party website they visit.

Changes to This Privacy Policy

Casper Plumbing & Heating may update this Privacy Policy periodically to reflect changes in our business practices, website features, communication programs, or legal obligations.

Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after an update indicates acknowledgment of the revised policy.

Contact Us

For questions about this Privacy Policy, your personal information, or the Casper Plumbing & Heating text messaging program, please contact: